Who we are
This website is operated by Scottish Tom Heating & Air Conditioning LLC (“Scottish Tom,” “we,” “us,” or “our”). We serve homeowners across Orange County, CA.
What we collect
- Contact details you provide: name, email, phone number, address, and project details.
- Service information related to scheduling, estimates, invoices, and work performed.
- Website data (cookies/analytics) to improve performance and understand site usage.
- Files/media you upload (e.g., coloring pages gallery submissions or attachments sent through forms).
How we use your info
- Respond to inquiries and provide quotes or service.
- Schedule visits and send service updates or reminders.
- Process payments securely via our payment provider.
- Improve our website, services, and customer experience.
We do not sell your personal information.
SMS, calls & email
We may contact you by phone, SMS, or email for service coordination (e.g., “on our way” texts, scheduling updates, or approval requests). Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP to SMS or using the unsubscribe instructions in emails. We do not send marketing texts without your consent.
Service providers
We use trusted vendors to operate our business, for example:
- Stripe for payments
- Housecall Pro for scheduling/lead forms
- Supabase for hosting select content/files
- DaVinci Mechanical (our commercial division) for operational support as needed
These providers only receive the minimum data necessary to perform their services and are contractually restricted from using it for other purposes.
Cookies & analytics
We may use cookies and similar technologies for basic analytics (e.g., page performance, traffic patterns). You can manage cookies in your browser settings; disabling some may affect site functionality.
Data retention
We retain records for as long as necessary to provide service, meet legal/accounting obligations, and resolve disputes. If you request deletion and we have no ongoing legal or contractual need to keep your data, we will honor the request.
Your choices & rights
- Access, update, or correct your information.
- Opt out of non-essential communications.
- Request deletion where legally permissible.
To make a request, email admin@scottish-tom.com.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure; please contact us if you believe your account or data has been compromised.
Children’s privacy
Our services are directed to adult homeowners. If you believe a child has provided us personal information, please contact us and we will delete it where appropriate.
Changes to this policy
We may update this policy to reflect operational, legal, or regulatory changes. We’ll post the updated date at the top of this page.
Contact
Questions or requests? Email admin@scottish-tom.com.